CLOUD HOSTED PBX

Name: WIRUlink Cloud Hosted PBX
Brand: WIRUlink
Rating: 3.7 (356 reviews)

at a fraction of the cost

Our fully featured Cloud Hosted PBX give you immediate access to more features than offered by top traditional PBX systems and all at a fraction of the cost. Because everything is hosted on our reliable offsite cloud hosted servers, you simply add phone handsets in your office and branches with the option to add as many additional telephones as your business expands.

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Advantages of our PBX Service

New features are added to the WIRUlink hosted PBX 8 times per year.
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Hosted PBX FEATURES

Contact us for the complete list or to discuss your exact requirements

Scalable

No need to buy expensive PBX hardware. Scale your PBX as your company expands. Simply add more telephone handsets. No more upgrading or replacing outdated or too small PBX hardware!

Latest features

New features are added to the WIRUlink hosted PBX 8 times per year. All new features are available to all customers on the time of release.

Reliable

The WIRUlink hosted PBX system runs on multiple redundant servers in a secure hosted environment. Single hardware/server failures, will not have any impact on your business.

Always available

Transfer calls to the cellphone of travelling staff. Customers can access your sales staff anytime and anywhere with mobile capability that directs incoming office calls to be received on your sales staff mobile phones.

Remote management

WIRUlink can change the programming of your PBX remotely, saving you on callout fees and time to make a change in how the system routes your calls.

Mobility

Distribute phones in multiple geographic locations, while still being connected to the same PBX. This allows you to have remote staff/management working from home as if they are in the office connected to the same PBX! When transferring a call from your office to a remote extension, your customers will not even know that they have been transferred to a remote office. Receive voicemail messages as an email attachment in MP3 format. This works very well when you are on the road.

Alternate Numbers

In addition to the user's main phone number, he/she can be assigned multiple alternate phone numbers, all of which will ring on his/her phone.

Anonymous Call Rejection

Feature description: Automatically reject incoming calls from parties who do not deliver their name or telephone number with the call.

Automatic Line / Direct Connect ("Hotline")

Feature description: Automatically dials a pre-assigned station's extension number or external telephone number whenever a user goes off-hook or lifts the handset.

Busy Lamp Field (BLF)

The BLF service allows monitoring on the physical attendant console of the line status (available, busy, etc.) of individual phone lines in the Hosted PBX environment.

Call Forwarding on Busy

Automatically routes incoming calls for a given extension to another pre-selected number when the first extension is busy.

Call Forwarding Always

Automatically routes all incoming calls for a given extension to another number (extension, home/mobile phone, etc).

Call Forwarding on Don't Answer

Automatically routes incoming calls for a given extension to another pre-selected number when there is no answer after a specified number of rings.

Call Forwarding to Multiple Simultaneous Extensions

Indicates the number of forwarded calls (originally dialed to the same extension) which may occur simultaneously.

Call Park / Call Pickup

Allows the user to place a call on hold, move to a different location, and then resume the call from any other phone by dialing a pickup code.

Call Recording

Allows the user to record all incoming/outgoing/redirected calls on his phone line, so he can listen to (or download) them from the self-care web portal later on.

Call Recording on Demand

Allows the user to start recording a phone conversation after it has already started.

Call Return

Allows the user to originate a call to the last party or number that called the user, regardless of whether the user answered the original call or knows the caller's identity.

Call Transfer

Transfers an existing call to another party (inside or outside the Hosted PBX).

DID (Direct Inward Dialing Number)

See Alternate Numbers.

Call Waiting

A feature that allows users to be alerted of one or more calls awaiting connection during a current conversation. Users are normally notified by a short tone on the phone or by use of the caller ID feature. Then, they can answer the second call, while the first one is still on hold.

Caller ID

Allows the user to identify the name and telephone number of a calling party before answering an incoming call.

Fax-to-Email

Users can receive faxes on their “answering machine”. When a call is connected to a user's voice mailbox and the remote party initiates a fax transmission, the hosted PBX automatically detects this event and switches into fax receiving mode. The fax will be processed and then delivered to the user’s mailbox as a .PDF or .TIFF document attached to an email message.

Caller ID on Call Waiting

Allows a caller’s name and number to be displayed when the called party is taking another call.

DISA functionality

Allows a user to dial a caller back directly from the voice message they left.

Distinctive Ringing

Uses a special ringing pattern to indicate whether an incoming call is from inside or outside the Hosted PBX (company).

Group Pickup

Allows phones in the same company to answer each other’s calls by dialing a Group Pickup Prefix on their phones.

Intercom Dialing

Allows a receiving phone to auto-answer a call and activate speakerphone mode.

Hunt Groups

Allows calls to be redirected to other predetermined lines when the line called is busy. Hunting allows a number of lines to be grouped into a "pool", so that incoming calls are directed to whichever of these lines is available.

Message Waiting Audible

Provides the user with an audible notification - a "stutter" dial tone when messages have been left in the extension's voice mail system.

Message Waiting Visual

Provides the user with a visual indication when messages have been left in the company's voice mail system.

Music-On-Hold

Provides a musical interlude for callers who are waiting on hold.

Selective Call Acceptance

Selective Call Acceptance (SCA) is a telecommunications system feature that allows customers to create a list of phone numbers from which they are willing to accept calls.

Selective Call Forwarding

Selective Call Forwarding (SCF) is a telecommunications system feature that allows customers to forward callers from a selected group of numbers to another number.

Toll Restriction

Blocks a station from placing calls to telephone numbers that would incur toll charges.

Selective Call Rejection

Selective Call Rejection (SCR) is a telecommunications system feature that allows customers to reject incoming calls.

Speed Dialing

Allows the user to dial frequently called telephone numbers using an abbreviated speed calling code instead of the entire number.

Three-way Conferencing (Three-way calling)

Allows user to add a third party to an existing conversation forming a three-way conference call.

Voicemail

Allows callers to leave a voice mail message that can be delivered to the user's email as MP3 attachment or be listened from the user's phone.

Station Message Detail Recording (SMDR)

Allows the corporate telecom manager to receive call detail records on a per-station basis before the monthly telephone bill is even issued. SMDR helps the customer control telephone fraud and abuse, perform accurate cost accounting, and analyze call patterns to identify opportunities for cost reductions.

Auto Attendant

Every user can program his own set of menus for auto attendant, from a simple message such as “I am on vacation right now, press 1 to connect to my assistant” to a complex menu system with various options for small or medium-sized businesses. Users can program the voice dialog from their web browser, record voice prompts using a microphone on their PC or upload professionally recorded prompts, create multiple sub-menus and define an activity period for each of them, program their company’s dial-by-name directory, construct multiple call queues, and so on.